What? Me, worry?
Here in Atlanta last weekend, people were astounded to learn that a major house fire in the Grant Park area was allowed to burn for 20 minutes while callers to 9-1-1 were put on hold. The reason? The call center, which should never be staffed by less than 9 operators and optimally would have 10 to 12, had just six operators on duty. Residents of | Read More »