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Frequent Flier Freak-Out

Steven Slater is now officially a superstar. He is the flight attendant who, after a run-in with a passenger, shouted obscenities into the PA system of a Jet Blue flight after it had landed in New York, then slid down the emergency chute that he had deployed. Slater then went home where he was arrested for criminal mischief, reckless endangerment and trespassing.

 

After decades working as a flight attendant, Slater has in one single act of frustration  expressed the outrage that air passengers have been talking about since time immemorial… much of it caused by air passengers’ own bad behavior in the first place.

 

Just imagine what it is like flying every day as Slater did in his job. Phew!

 

Americans from coast to coast are ready to anoint Slater as Emperor of the Air. He will be sought out for interviews, a Reality TV show, and held up as a hero for expressing publicly what millions have felt privately. In fact, the whole story is really pretty funny if it were not so truly revealing.

 

What is the real message in Slater’s tantrum?

 

It is this: America’s private-sector airline system is the best in the world, available to all citizens at low cost. And that is why it has become the subject of endless scrutiny, criticism and ridicule. Because it serves all the people, using no tax money whatsoever.

 

It offers excellent service for low prices. After all, coast-to-coast in six hours for a few hundred bucks is a bargain, considering the alternative, that is.

 

Perhaps, however, the prices are too low. Because capitalist deregulation and competition have produced bargain tickets (as usual) that allow the common rabble to fly as well as the elites. It was primarily only rich people who could afford to travel before airline deregulation in 1978.

 

There’s an old saying: “Young man, stay out of the retail business” because of the constant contact with the public. But put that public in crowded airports and on cramped airplanes, often under severe conditions, mix in invasive security measures and lost luggage and a public expecting seamless travel and you have a formula for disaster. Amazingly, the system works very well.

 

Considering what the system achieves in moving 750 MILLION ticketholders a year around the nation, however, it is surprisingly nimble and cheap, with only the occasional big screw-up.

 

How can airlines operate so efficiently? Well, once you are in the air, there are no roads or railroad tracks to maintain. And so the airlines can devote their resources to moving large numbers of passengers at low cost with only an airport at each end for infrastructure.

 

That is never enough for the anti-capitalist left, however. Airlines have been targeted for decades by so-called consumer activists who are always seeking to pass passengers’ bills of rights, investigate ticket prices and complain about every crowded airport lot and lost bag.

 

But look at the way the airlines are criticized and compare it to the abysmal service offered by government-run Amtrak and you have the difference between night and day.

 

Amtrak, which gets rock-star media treatment, has an on-time record and service record that are horrendous. Amtrak is expensive. Its staff is notoriously rude and inattentive, and for good reason – they are unionized government employees.

 

And Amtrak is just a railroad running on the ground. Doesn’t sound too tough, does it? But Amtrak manages to screw that up too. The airlines, on the other hand, fly trillions of miles through the air every year, and serve about 28 passengers for every single one served by Amtrak. Because travelers can rely on the airlines, despite all the whining. They know they can reliably get from Boston to Seattle in about six hours flying time without a penny of government subsidy. If they couldn’t, the airlines would go broke.

 

Is the airline system overly democratic? Perhaps. Deregulation allowed airlines to operate with less government intrusion and, as always, they competed for customers and got them. By the millions. And this is what has created the traveling frenzy today and the tantrum by Steven Slater – capitalist economic success. In short, so many darned passengers.

 

But, hey, if you don’t like the service, pay much more and fly first class. Like everyone used to. Or stay home.

 

Now the lefties want America to invest in a hugely expensive passenger railroad system like Europe’s. Only thing is, we already have the most efficient rail system in the world. It carries 1.9 trillion ton-miles of freight per year, also without a penny of government subsidy. Euro rail systems carry mostly passengers and consume huge government outlays, while its highways are clogged with trucks because Euro trains carry little freight.

 

So we Americans are doing well with out private railroads and private airlines. We should stick with them as they are. But that is never good enough for the Democrats and their attack-dog allies in the media. Airlines are constant targets of harassment and the Steven Slater incident is going to blow it all into the open again.

 

Remember Valentine’s Day 2007 when a huge storm blanketed the East Coast, trapping passengers on the runway on another Jet Blue flight for hours and hours? The media made a national scandal of it and now consumer groups are demanding limits on passenger time on the tarmac. But if passengers are mandated by law to deplane after a certain number of hours, and then the skies clear, who will be the first to complain that the trip was delayed?

 

The same ‘consumer activists’ who have demand passengers’ bills of rights in the first place, that’s who.

 

The airlines cannot win. They are hammered by unionized employees in one direction, high fuel costs in the other, an irate public here and an anti-airline media there. But somehow, they survive.

 

How?

 

Because they are good free-market institutions that roll with the punches. Sure some airlines have gone out of business and ticket prices go up and down and sideways according to a million different factors. And bags get lost. And sometimes indeed there is bad service.

 

But in a private-sector system, all those factors can be accounted for. It is not a straight-jacket operation like Amtrak or the Postal Service that cannot adapt. And thus Steven Slater’s tantrum may have been a sign of the times, but it really is just another puff of steam being let off in a raucous free-market system. The airlines are essential to the everyday life of America, and it is a system that Americans come back to again and again, despite its faults and bad press dished out by a hostile media.

 

Happy flying, America!

 

Please visit my website at www.nikitas3.com for more. You can print out for free my book, Right Is Right, which explains why only conservatism can maintain our freedom and prosperity.

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COMMENTS

  • Achance

    How about the tax funded airports? How about the tax funded air traffic control? How about the tax funded airport security and law enforcement? And though it is a bit of a stretch, how about the tax funded military flight training of most of the pilots?

    • vettepilot

      But most of the funding for aviation in the United States actually comes from the users of the system itself, be they passengers, carriers, or pilots like myself. On average, 23% of the FAA’s funding over the last 10 years has come from the “general fund” while the rest comes from fuel taxes, passenger taxes, and other fees. But, given your home state, I know I don’t have to preach the value of aviation to you (although it may be tough to see given the recent accident)… BTW, if you’re interested:
      http://www.aopa.org/faafundingdebate/images/080404funding-scorecard.pdf

      It’s from a couple of years ago, but I still don’t think they’ve passed a new FAA reauthorization bill… And the idea of direct user fees will kill general aviation in this country, along with possibly reducing overall safety (there are a lot of stupid pilots out there who would rather continue VFR into IMC than pay a $50 ATC fee).

      To the point of the diary, the airlines would be in *much* better shape if they didn’t have the same labor concerns that the automotive industry has. One could argue that it is potentially even *worse* in the airline industry, since even their most valuable employees (their pilots) are unionized. It is much easier to replace a worker on a factory line versus a first officer for a major who probably already has 10-15 years of experience in his logbook. It always astounded me back when the AA’s and Uniteds were in serious trouble of bankruptcy and the unions were threatening to strike. Petulant brats who had no ability to see the impacts of their actions beyond their next paycheck…

      And as far as this particular JetBlue flight attendant is concerned, he’s an idiot, and JetBlue should send him a nice bill for having to return their airplane to service. While I have no tolerance for grown adults who can’t behave for 2 hours on a commercial flight, I also don’t have a ton of sympathy for most flight attendants. It’s not exactly an industry secret that you’re going to have to deal with John Q Public in that line of work. If you don’t like it, find something else…

      • Achance

        ‘Course, here in Juneau, we’re captives of Alaska Airlines. Don’t get me wrong; they’re a good airline, but here in Southeast Alaska, they have a total monopoly and they know it. Few years back when AS and their pilots were having a contract renewal dispute, the pilots went on a work to rule campaign, and nothing worked right for weeks, no planes were on time, flights were cancelled, no connections worked.

        I was flying to DC and that is one of the few flights that you can actually make to the east coast without spending the night in SEA, but the connection is tight in SEA to catch AS’ SEA to Reagan flight. I was sitting up front. We go out to the start line and as the piliot starts to run up the engines, he suddenly chops the throttles and we turn around and go back to the terminal. They tell us they have a mechanical issue and have called for a mechanic. Mechanic shows up and is talking to them and I hear them tell him they thought they felt a vibration in the stbd. engine and they don’t want to fly the plane until he signs off that the engine is OK. Mechanic goes out and starts popping hatches and those two asses are up their yukking it up about how long it’s going to take him to find that vibration. This as I’m watching my connection in SEA evaporate sentencing me to $100+ hotel room and incidentals in SEA that night and hoping I can get on AS 1 to DC the next day. Anyway it goes on and on and on and all chance of getting to SEA for my connection is gone, I’m totally twisted because I’ve probably spent more time in a 737 than either of the “petulant brats” up front. I can’t fly one, but I do understand them and know when something isn’t right with one, and there was absolutely nothing wrong with that airplane. They were yukking it up with the flying waitresses and I’d had enough. I told them that they could thank their lucky stars that I was the director of labor relations for the State of Alaska rather than for Alaska Airlines because if I held that post for AS I’d fire their sorry, lying asses right on the spot. The flying waitress starts to give me the “disruptive passenger” rap and I just told her to go in the cockpit and close the door and discuss with those two whether they wanted to do that because I could absolutely guarantee them all that TSA and the cops wouldn’t hold me long and then I’d be on the phone to AS’ Chief Pilot and LR people about their little stunt. Funny thing, it gets real quiet up front, the door is closed for awhile, and the pilot/FO comes on and says the problem has been resolved and we’ll depart as soon as they’ve done the paperwork. Mechanic come on, they fill out a few forms, and we fly – and I got treated really well in First Class and we all even got vouchers to use in SEA. As is so often the case, the petulant brats and union/lefty types in general just aren’t used to anyone challenging them, and when they are challenged effectively, THEY RUN!