I know that this video from the GOP on the Obamacare exchange’s help chat SOUNDS like an exaggeration…
…but it’s actually not.
[09:34:17 am]: Dean: Welcome. How can I help you?
[09:34:23 am]: Adrian: In the application process I am at setup 7 of family & household. Clicking Save & Continue does not allow me to move forward.
[09:34:55 am]: Dean: I apologize for the inconvenience. I understand that it is frustrating.
[09:35:17 am]: Dean: Thanks for your interest in the Health Insurance Marketplace. We have a lot of visitors trying to use our website right now. That is causing some glitches for some people trying to create accounts or log in. Keep trying and thanks for your patience. You might have better success during off-peak hours, like later at night or early in the morning. We’ll continue working to improve the site so you can get covered. You have until March 2014 to enroll.
[09:35:43 am]: Dean: Don’t lose your sanity over this website. Try it. If it doesn’t work, walk away. Try it tomorrow.
[09:36:08 am]: Dean: You have two months to apply, enrole in a plan, and make your first premium payment, to get coverage starting Jan,1,2014.
[09:36:18 am]: Adrian: This isn’t a login problem.
[09:36:32 am]: Adrian: What you sent seems like a canned response.
[09:36:55 am]: Dean: It was .
The rest of it is broadly similar. I think that the strain on the Help Desk is starting to show.
Moe Lane (crosspost)